01Legal notice
Published under article 6-III of French Law no. 2004-575 of 21 June 2004 (LCEN).
- Publisher
- UNSEEN. trading name of the sole trader Jay Pandea
- Legal form
- Sole trader (entrepreneur individuel), micro-entreprise regime
- Registered office
- 8 rue du Docteur Graverry, 77100 Meaux, France
- Identification
- SIREN 999 356 587 · SIRET 999 356 587 00017 · APE 96.09Z · Registered with the French National Business Register (RNE)
- VAT
- VAT not applicable, article L.223-3 CIBS
- Electronic invoicing
- Able to receive electronic invoices through an approved platform.
- Publication director
- Jay Pandea
- Contact
- contact@unseenconciergerie.com · +33 (0)6 13 85 07 33
- Host
- Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Les Acacias, Genève, Suisse · +41 22 820 35 40 · infomaniak.com
The content of this site, its texts, its structure and its visual identity, is the property of UNSEEN.
02Nature of our services
UNSEEN. acts as an independent advisor and coordinator.
UNSEEN. is not a travel organiser or retailer.
03How we are paid
Every request involves two distinct amounts: the provider's cost and our service fee.
Service fees are set per request and communicated in advance.
UNSEEN. may be paid a commission by a provider; this never increases the client's price.
UNSEEN. never presents a marked-up price as a cost price.
04Booking, payment and cancellation
A proposal is valid for fourteen days. A booking is formed on written acceptance and receipt of the deposit.
100% of the provider's cost and 50% of the service fee are payable on booking.
Payment is by bank transfer, in euros.
Committed provider costs follow that provider's cancellation policy.
05Payment security
Our bank details are communicated once and appear on every invoice.
UNSEEN. never notifies a change of bank details by email alone.
The same verification applies in reverse to our own payments.
06What we guarantee, and what we do not
UNSEEN. is bound by a reinforced obligation of means.
UNSEEN. guarantees the performance of the service described, not its commercial outcome.
UNSEEN. informs the client without delay of any difficulty.
07Confidentiality and client discretion
UNSEEN. operates under a standing duty of absolute discretion.
Correspondence sent by UNSEEN. is intended solely for its named recipients.
Every provider we use is bound by equivalent written undertakings.
08Proprietary content and non-circumvention
Itineraries, proposals, supplier introductions, rates, contacts and creative concepts are proprietary work product.
They may not be used to contract directly with any introduced party for twelve months.
09No binding offer
Unless expressly stated in a signed agreement, nothing published on this site constitutes a firm offer.
10Liability
UNSEEN. answers for its own failings, not for those of third-party providers.
Liability is limited to direct and foreseeable loss, capped at the service fees received.
11Personal data
Personal data is processed by UNSEEN. as controller, under the GDPR.
What we collect and why
Identity and contact details, and the information needed to arrange a service.
Identity documents
Identity documents are requested only once a service is confirmed, and deleted within thirty days.
Who receives it
Only the providers strictly necessary to deliver the service, and only the details they need.
How long we keep it
For the time needed to deliver the service, then for the legally required periods.
Your rights
Access, rectification, erasure, restriction, portability and objection: privacy@unseenconciergerie.com
Cookies
This site sets no advertising or analytics cookies.
The enquiry form
The form on this site stores nothing.
12Transmission security
Internet communications cannot be guaranteed to be secure.
13Consumer rights, complaints and mediation
A consumer contracting at a distance has, in principle, fourteen days in which to withdraw, subject to statutory exceptions.
Complaints: contact@unseenconciergerie.com, answered within fifteen days.
14Governing law
These terms are governed by French law.
The English version is provided for convenience; the French version prevails.